Frequently Asked Questions (FAQs)

1. General Questions

Q: What services does Peel Wireless offer?

A: Peel Wireless specializes in buying, selling, and repairing mobile phones. We offer a wide range of new, refurbished, and pre-owned phones, along with professional repair services and trade-in options.

Q: Where are Peel Wireless stores located?

A: Visit our “Visit Our Stores” to find the location here.

2. Buying Phones

Q: How do I buy a phone from Peel Wireless?

A: Purchases can only be made in-store. Visit one of our locations to explore our selection of phones and speak with our knowledgeable staff for assistance.

Q: Are your phones new or refurbished?

A: We offer both new and certified refurbished phones. Refurbished phones undergo rigorous testing and come with a warranty for your peace of mind.

Q: Can I get a warranty with my purchase?

A: Yes, all our new and refurbished phones come with a limited warranty. Extended warranty options are also available.

Q: Do you offer financing or installment payment options?

A: Yes, we offer financing options through our partners. You can choose to pay for your phone in easy monthly installments. Visit our store or contact us for more details.

 

3. Selling Your Phone

Q: How can I sell my phone to Peel Wireless?

A: You can sell your phone by visiting one of our stores. We’ll evaluate your phone and offer you a competitive price, payable in cash or store credit.

Q: What types of phones do you accept for trade-in?

A: We accept most smartphones, including popular models from Apple, Samsung, Google, and more. The phone must be in working condition, though we also offer lower prices for phones with damage.

Q: How do you determine the trade-in value?

A: The value of your phone is based on factors such as model, condition, storage capacity, and market demand. Get an instant quote by visiting our store

Q: Do you offer financing or installment payment options?

A: Yes, we offer financing options through our partners. You can choose to pay for your phone in easy monthly installments. Visit our store or contact us for more details.

 

4. Repair Services

Q: What repair services do you offer?

A: We provide a wide range of repair services, including screen replacements, battery changes, water damage repair, and more. Our certified technicians use high-quality parts to ensure your device is fixed properly.

Q: How long do repairs usually take?

A: Most repairs are completed within 1-2 hours, depending on the issue. Complex repairs may take longer. You can schedule an appointment online or drop by our store for faster service.

Q: Do I need to make an appointment for repairs?

A: While walk-ins are welcome, we recommend making an appointment to avoid waiting times. You can easily schedule your repair online.

5. Delivery & Returns

Q: How long does delivery take?

A: Delivery is not available for purchases; all sales are made in-store. For repairs or accessories, we offer pickup in-store options.

Q: How do I track my order?

A: As we do not offer online sales, tracking is not applicable. For repairs or special orders placed in-store, our team will notify you when your item is ready for pickup.

Find a Peel Wireless Store Near You

We’re proud to serve customers in multiple locations. Our stores offer a full range of services, from selling the latest smartphones to performing expert repairs.

Services Offered at All Locations

  • Buy new and refurbished phones
  • Sell your old device for cash or credit
  • Expert repair services for screens, batteries, and more
  • Friendly customer support and guidance

In-Store Events and Promotions

Join us for exclusive in-store events, including trade-in days, product launches, and seasonal sales. Follow us on social media to stay updated.

Book an Appointment

Save time by booking an appointment online for a repair or device consultation. Our team is ready to assist you as soon as you arrive.